Support Packages

We offer support and maintenance packages for ecommerce websites built on Magento, Shopify and WooCommerce
Our team of in-house designers, developers, marketers and ecommerce experts means we can provide a full menu of support and maintenance services which will allow you to grow your business.
The world of ecommerce changes quickly so it’s important to plan your next steps. We can help you identify improvements that are aligned to your business objectives - including increasing traffic, conversions, revenue and improving internal efficiency.
Total Monthly Cost
Starter
4 Hours
£340
Regular
8 Hours
£640
Plus
12 Hours
£900
Premium
25 Hours+
£1750+
Total Monthly Cost
Client dashboard access See real time updates on all work being carried out and view all planned activities in your support roadmap. You can also see time logged by our support team for each task and any hours that have been carried forward from previous months.
Email support console
Server uptime monitoring Digital Six checks your website every minute to make sure that the site is available. This is provided by Pingdom, one of the most reliable uptime monitoring system available. Our technical team get text alerts and email updates if they are any issues with your website.
Urgent security patches Magento releases security patches in order to maintain the best performance and security. Digital Six will install patches and essential security updates whenever the latest are available.
Bug fixing
Upgrading to latest branch of current Magento version
Development (front and backend) including extension installation
Telephone support
Training
Dedicated account manager
Application monitoring For our premium packages, we install and configure the powerful application monitoring system, New Relic. It records everything that happens on your website and alerts us to any performance issues or bottlenecks.
Consulting Our ecommerce experts can carry out consulting work to recommend improvements that will drive revenue or improve business processes. Our experience includes international ecommerce strategy, usability, customer retention and multi-channel strategy.
Design
SEO
Digital marketing support
Conversion rate optimisation improvements and A/B testing
Performance audits Digital Six will review the performance of your site in line with your KPIs and goals. Our audits usually include traffic flow, ecommerce conversions, exit areas, visitor acquisition and SEO performance.
Roadmap Review Meeting Frequency
Starter
4 Hours
£340
Yearly
Regular
8 Hours
£640
Every 6 Months
Plus
12 Hours
£900
Every 3 Months
Premium
25 Hours+
£1750+
Every Month
Any additional work outside of a support contract will be based on our standard rate of £90/hour. Unused hours can be carried forward into the following month for ALL contracts.
GET IN TOUCH
Digital Six
Codebase, Level L, 3 Lady Lawson Street, Edinburgh,
EH3 9DR
Our Awards