Ecommerce Website Support Specialists

ECOMMERCE. IT’S WHAT WE DO
We’re a little obsessed with ecommerce here at Digital Six and our teams are dedicated to taking ecommerce to the next level for every one of our clients.

We are dedicated

Our Account Managers are highly experienced and will keep you on track. Proactive and focused on results, they will hold regular meetings to brainstorm, strategically scope improvements and plan ahead.

Our ecommerce support offering is based on Discovery, Research & Delivery

Understanding your business, KPIs, budgets and current issues

Researching innovative solutions for KPIs, budgets and current issues

Detailed scoping, planning, communications and strategic implementation of solutions

All under one roof
Our account managers are your voice at Digital Six and they’re at the heart of our team, tying everything together; individually we are experts at what we do but together we achieve greatness!
Development Team
Our development team are the ones who make the technical magic happen. Their experience, expertise and dedication to best practice and efficiency (not to mention their coding wizardry!), make sure your roadmap improvements are implemented with ease. They also keep your site optimised and squash the bugs when needed!
Design Team
Our Design team translates your brand and campaign ideas into something exceptional to showcase your products and offerings. From website banners and rich media to campaign and advert assets we can make sure your assets are on-brand and pack a punch.
Marketing Team
Our marketing team gets your products and services in front of the right people, at the right time, achieving incredible results along the way. Working closely with the technical and design teams, they will make your advertising spend work as hard as it can for the best possible return.

More than just bug fixing

Working together, we offer ecommerce support that doesn’t just fix bugs, we work with you and your team to improve your website and grow your business. Our Account Management and Support Teams enable us to provide a full menu of monthly ecommerce website support.

The world of ecommerce is constantly changing so it’s important to plan your next steps. We identify improvements that are aligned to your business objectives including, but by no means limited to, increasing revenue, traffic, conversions and improving internal efficiency.

Digital Six Ecommerce Specialists

We are always here

Our entire team of ecommerce experts is on hand to support your ecommerce website. When you move onto one of our monthly ecommerce maintenance programmes you receive dedicated support from us.

We make sure your website is secure, up to date and optimised. We offer technical support for any unanticipated issues through our helpdesk logged either via phone or through our online support system.

Ecommerce Support from Digital Six

Ecommerce Support Packages

Total Monthly Cost
Digital Six Support Packages - blue
Regular
8 Hours
£640
Digital Six Support Packages Icon - purple
Plus
12 Hours
£900
Digital Six Support Packages - navyblue
Premium
18 Hours
£1260
Digital Six Support Packages - darkestblue
Bespoke
As Agreed
£tbc
Total Monthly Cost
Dedicated Account Manager You will be assigned your own dedicated, experienced, account manager who will proactively ensure you’re meeting your online goals and KPIs
Client Strategy Meetings (frequency) Regular catch ups and strategy meetings to brainstorm ideas, plan the next steps and review results against agreed KPIs.
Roadmap Planning (term) Working together, we plan solution oriented development roadmaps for the continued ecommerce success and growth of your business (reviewed at regular intervals).
Performance Evaluation & Consultancy Against KPIs Performance evaluations usually include analysis of traffic flow, conversions, exit points, visitor acquisition and SEO performance.
General Help & Advice Our team is there to help you with any of your ecommerce questions or queries.
Bug Fixing We’re here to fix any bugs or technical issues identified.
Urgent Security Patches We will install urgent security patches and essential security updates whenever the latest are available (platform dependent).
Development Work - Front & Back-end Support hours can be used to come up with simple changes that will improve the website for you and your customers.
Design Asset Creation We have an in-house design team that can create design assets for your website, advertising or social media.
Server Uptime Monitoring We continually monitor your website to make sure it is always available. This service, facilitated by Pingdom, one of the most reliable uptime monitoring systems available so we can react
Application Monitoring We use our powerful application monitoring system which records everything that happens on your website. This alerts us to any performance issues or bottlenecks.
Digital Six Support Packages - blue
Regular
8 Hours
£640
Every 3 months
3 months
Digital Six Support Packages Icon - purple
Plus
12 Hours
£900
Every 2 months
3 months
Digital Six Support Packages - navyblue
Premium
18 Hours
£1260
Every month
6 months
Digital Six Support Packages - darkestblue
Bespoke
As Agreed
£tbc
As agreed
As agreed
Any additional work outside of a support contract will be based on our standard rate of £90/hour

Our Approach To Every Ecommerce Project

Whether your ecommerce website needs a full rebuild or you are looking to improve your current offering, every single project is approached with the same level of detail.
We plan. Meticulously. From the very beginning, UX and SEO are a priority. We plan out your ecommerce website structure to ensure maximum usability, and visibility, and our UX orientated design process focuses on CRO and providing your customers with an exquisite shopping experience.
We develop, and deliver, efficiency. Our Technical team is dedicated to finding technically innovative solutions to make sure your website is feature rich and highly functional. Combine this with our comprehensive testing processes and the attention to detail from our Projects team, and your ecommerce website will be a winner.
We grow your business. We’re obsessed with results and making sure your business grows. We become an extension of your team with dedicated account managers, marketing, support and technical teams, your ecommerce website will be proactively supported to facilitate growth. From website improvement roadmaps to dedicated marketing support and management, we’re the first choice for ecommerce website development, support and marketing.
GET IN TOUCH
Digital Six
Digital Six Ltd, Norloch House, 36 King's Stables Road, Edinburgh,
EH1 2EU
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