Support
More than just bug fixing
Working together, we offer ecommerce support that doesn’t just fix bugs, we work with you and your team to improve your website and grow your business. Our Account Management and Support Teams enable us to provide a full menu of monthly ecommerce website support.
Roadmap planning
The world of ecommerce is constantly changing so it’s important to plan your next steps. We identify improvements that are aligned to your business objectives including, but by no means limited to, increasing revenue, traffic, conversions and improving internal efficiency.
We are always here
Our entire team of ecommerce experts is on hand to support your ecommerce website. When you move onto one of our maintenance programmes you receive dedicated support from us. We make sure your website is secure, up to date and optimised. We offer technical support for any unanticipated issues through our helpdesk.
Every aspect of ecommerce support, all under one roof
We're a full service agency with everything you might expect in-house. Big enough to cope with whatever challenge comes our way, but agile enough to care about you and your business.
Our support team can draw from our extensive knowledge from our in-house experts on ecommerce strategy, digital marketing, and ecommerce development.
What does this mean for you? It means we have a comprehensive understanding of the entire ecommerce landscape. We recognise that in a complex ecommerce architecture, even a small change can have wide-reaching impacts.
We’ll ensure that every aspect of your ecommerce platform grows safely and sustainably. From development and user experience to marketing, security, internationalisation.
What you can expect
How we'll support your business
Magento 2
Our Magento 2 support includes robust security enhancements, regular PHP updates, performance optimisation, and comprehensive technical assistance, ensuring your ecommerce platform runs smoothly and securely.
We're Magento 2 experts and can help you keep your ecommerce business thriving whilst growing your store and services.
Shopify and Shopify Plus
Our Shopify and Shopify Plus support includes seamless integration with third-party apps, custom theme development, performance optimisation, and dedicated technical assistance. We can improve payment gateways, and implement scalable solutions for high-volume stores, ensuring your ecommerce store operates efficiently and effectively.
BigCommerce
We're BigCommerce development partners with expertise in configuring payment gateways, managing BigCommerce's comprehensive inventory system, and offering scalable solutions tailored for growing businesses. Our BigCommerce support includes custom theme development, seamless integration with third-party applications, and performance optimisation.
Headless and PWAs
Our PWA and headless ecommerce support services are here to give expert guidance on the complexities of this complicated architecture. We'll build seamless integrations, uphold robust security measures, and efficiently maintain a smooth pipeline for headless and PWA development, allowing you to focus on growing your business.
Performance Marketing and SEO
Our extensive in-house expertise means our support services don't just cover ecommerce development. We'll take a look at your entire ecommerce setup and offer prioritised actions and expert guidance across key digital marketing channels like performance marketing and SEO.
Design and User Experience
Targeting a new demographic? Need different content on your website but not sure how it should look? Our design and user experience support will pull together everything you need to make the right design choices for your users. Our design and user experience support services are here to help your business grow the right way, from conducting user research to wire framing UI updates.
Ongoing functionality improvements for a cutting-edge experience
